SAP Hybris Cloud for Customer

Engage your customers in more meaningful ways with SAP Hybris Cloud for Customer. This cloud CRM portfolio brings sales, customer service, and social CRM together – to help your team form powerful personal connections that drive customer engagement across all channels. Take advantage of rich predictive insight, flawless execution and contextual customer experience relevant to your industry

Why SAP Hybris Cloud for Customer?

Because businesses need to deliver a seamless customer experience across all communication channels - in-person, on the phone, online, on social media, and via mobile devices. With our cloud-based CRM software, you can:

  • Leverage sales, service, and social engagement in an integrated SaaS CRM system
  • Gain a 360° view of customers to understand their needs at any moment
  • Use real-time customer analytics and predictive insight to improve interactions across all channel
  • Run your business anywhere, anytime on any device
  • Get up and running quickly and cost-effectively with subscription-based cloud CRM solutions

Functional Capabilities

SAP Hybris Sales Cloud

Give your sales reps the insight they need to engage in meaningful customer conversations and take the right action with a new set of capabilities that go beyond traditional sales CRM software. Make it easy for your sales force to engage and win anytime, from anywhere.

  • Target users: Sales reps, sales managers, sales operations account managers
  • Functionality: Complete sales and end-to-end business process integration with SAP Business Suite, SAP CRM and SAP BW
  • Pricing: Cloud subscription - per user / month

Why SAP for sales cloud software?

Because reps need fast, easy-to-use sales tools that can help them engage customers and close deals. Take advantage of best-in-class sales force automation, lead management, account intelligence, and more – at an affordable, subscription-based price.

Sales Automation : Efficiently manage your accounts leads with an intuitive sales clound solution designed for the way you actually work.

Social Selling : Easily collaborate with your team and extended sales community in the context of your accounts and opportunities.

Mobility : Sell anywhere with support for a wide range of mobile devices - including iPads, iPhones, and a variety of Android devices.

SAP Hybris Service Cloud

Wow digitally connected consumers with consistent service across all channels. Give your call center and help desk agents a complete view of customers so they can quickly solve problems and empower field service technicians with the right mobile tools and technology.

Wow digitally connected consumers with consistent service across all channels. Give your call center and help desk agents a complete view of customers so they can quickly solve problems and empower field service technicians with the right mobile tools and technology.

  • Target users: Sales reps, sales managers, sales operations account managers
  • Functionality: Complete sales and end-to-end business process integration with SAP Business Suite, SAP CRM and SAP BW
  • Pricing: Cloud subscription - per user / month

Why SAP for sales cloud software?

Because reps need fast, easy-to-use sales tools that can help them engage customers and close deals. Take advantage of best-in-class sales force automation, lead management, account intelligence, and more – at an affordable, subscription-based price.

Deliver a consistent service experience across all channels - indlucing e-mail, Web, chat and phone

Give customers control - and access to your knowledge base - with a branded self-service support portal

Provide agents with easy access to complete, contextual, and up-to-the-minute customer information

Get real-time insight into service performance with powerful analytics and embedded dashborads

SAP Hybris Social Engagement Cloud

Enhance the customer experience by integrating socialmedia across your service and support channels. Respond quickly and appropriately whenever your brand is talked about online.

  • Target users: Social media agents, social marketing ambassadors, customer service reps, call center agents
  • Functionality: Complete service and end-to-end business process integration with SAP Business Suite, SAP CRM and SAP BW
  • Pricing: Cloud subscription - per user / month

Why SAP Hybris social engagement cloud software?

Because customers are taking to the social Web to share their experiences with your brand, products, and services – and you don’t want to miss an opportunity to engage them. This cloud software provides powerful tools for social media monitoring, analytics, and engagement – so you can drive loyalty wherever your customers like to hang out.

Handle huge volumes of messages with intelligent routing, prioritization, and built-in social collaboration

Conquer volumes of data and respond quickly by focusing on the most important converstions first

Get the complete picture before you respond with an online social profile enriched with your CRM data

Technical Capabilities

  • APIs and SDK: With access to APIs and SDK, developers and administrators can personalize and extend SAP Hybris Cloud for Customer and integrate the solution with other back-office systems to meet unique business needs.
  • Back-Office Integration and Mash-Ups: Push back-office information to users in real time so they never have to hunt for pricing, quotes, or others order-to-cash information again. With native SAP ERP and SAP CRM integration, and business application mash-ups, all users can effortlessly stay on top of their accounts.
  • Email and Notes Integration: Use familiar tools to work efficiently. Integrate with Microsoft Outlook, Google Gmail, Lotus Notes, and Evernote to eliminate double data entry and automatically keep customer information and notes in sync. 
  • Mobility and Offline Access: Get seamless mobile support for iPhone, iPad, Apple Watch, Windows Tablet, and Android devices at no extra cost. Engage customers in real time, manage your activities, and track your performance, even when you're offline.
  • Productivity and Personalization: Use innovative, easy-to-use features such as tagging, flagging, in-line editing, custom fields, reports, tiles, and more“ to help salespeople personalize their experience and access the information they need, fast.

System Requirements

Device Applications, Supported Operating Systems, & Browsers

  • Microsoft Windows 7 or 8.1 - recommended IE10, IE 11, or Google Chrome 46 and supported Firefox 40
  • MAC OS - recommended Apple Safari 8 or supported Firefox 40
  • Device Applications: Apple iPad or iPhone - iOS 8.0 and above; Android phones - Android 4.4 or higher

Minimum hardware requirements

  • Intel Core 2 Duo (2.4 GHz with a 1066 megahertz {MHz} front-side bus) or better - and 4 GB to 6 GB of memory depending on the operating system

Network requirements

  • 1 to 20 mbps depending on the number of users, with 200 ms latency or better

Optional software requirements

  • Add-ins for Microsoft Excel and Outlook; IBM Lotus Notes; CTI Client Adapter

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